Sales and Operations
Thousands of products, hundreds of branches and countless satisfied customers – that's the perfect description of our thriving branch network. Our branches lie at the very heart of our success as a business and our successful brands have opportunities across the whole of the UK , so you'll find a role close to you.
We are always looking for talented and enthusiastic individuals to join us in roles such as Driver (LGV and non LGV), Warehouse / Yard Assistant, Sales Advisor, Machine Operative, Administrator, Technical Sales Advisor, Team Supervisor, Branch Supervisor, Implant Supervisor, Deputy Branch Manager / Assistant Manager and Branch Manager.
Technical skills and experience vary by specific role but in general we are looking for people who have a passion for delivering excellent customer service, enjoy being part of a team and thrive on interaction with customers face-to-face and over the phone.
Together, our four regional distribution centres – in Worcester, Worcestershire; Melmerby, West Yorkshire; Marston Gate, Bedfordshire; Measham, Derbyshire and our National Distribution Centre in Leamington Spa, Warwickshire – boast around 1.5m square foot of warehouse space and dispatch more than £1.6bn of stock each year. That equates to around 7,000 orders every day to over 6,000 locations across the UK.
To get each order where it needs to be, we have a fleet of more than 800 vehicles. Together, last year, they travelled some 27 million miles – the equivalent of 1,100 times round the world or 55 return trips to the moon.
Within this network, we employ around 850 people, with roles ranging from Drivers and Warehouse Operatives to Helpdesk Team Leaders and Operations Managers. But wherever you join us and in whatever role, you'll have a huge part to play in our ongoing success.
Our sales and operational teams are at the forefront of our trading operations providing the exceptional levels of service required to grow our business. These roles are primarily responsible for ensuring our business provides exceptional customer service and delivers significant profitable growth by developing and achieving its ambitious sales targets.
Typical operational roles include Local Network Managers, Area Trading Managers, Regional Trading Directors and Operations Managers. And on the Sales side, they include Sales Managers, Key Account Managers, Business Development Managers and Area/Regional Sales Managers.
Technical skills and experience requirements vary, of course. But across the board, we look for people with plenty of commercial awareness and a head full of bright ideas.
The teams at our Contact Centres in Ripon, North Yorkshire; Marston Gate, Bedfordshire and Worcester, Worcestershire are responsible for processing customer orders, driving sales and delivering great service. They take care of our key account customers as well as promoting services to new customers.
Across the three sites, we employ more than 100 people in a variety of roles, ranging from Contact Centre Operatives and Customer Service Executives to Team leaders, Supervisors and Trainers. Together, they handle thousands of calls each week and millions of orders every year. If you're a confident communicator with a desire to deliver the highest level of customer service, one of those roles could be perfect for you.
Our Head Office teams deliver crucial support services to the business from two sites – one in Ripon, North Yorkshire and the other in Leamington Spa, Warwickshire, our Head Office site.
- Finance – with expertise in everything from Transactional Finance, Financial Accounting & Control to Business Partnering and Decision Support
- IT – dealing with everything from Business Service Delivery & Support to general IT Compliance, Security, Procurement and Project Delivery
- Legal – providing legal advice across the business, dealing with a range of matters including Commercial Contracts, Mergers & Acquisitions, Intellectual Property and Ecommerce as well as a broad range of risk management and compliance activities including Health & Safety and Product Quality matters
- HR – providing key support across our business we have Administrators, Generalists, Business Partners and Specialists in everything from Resourcing and Employee Engagement to Rewards, Benefits and HR Policy
- Property – overseeing our entire property portfolio, with expertise in everything from Refits and Acquisitions to Relocation and Disposals.
We have a wide variety of roles across all of these disciplines, so whatever your skills and experience and however you'd like to develop your career, we're likely to have an opportunity to interest you.
If you enjoy learning through practical experience, in a customer focused environment, where no two days are the same, Wolseley UK could be the place for you. You need to have a strong work ethic, enjoy working as part of a team and, for management roles, the ability to lead and build a team through regular communication and great interpersonal skills.
In every area of the business, we're focused on the customer and determined to provide prompt and efficient service. We want employees who will take responsibility for themselves and their team and aren't afraid to take ownership of a project or initiative and to see it through to a successful conclusion. And of course, we expect all employees to live and breathe our RESPECT values
Due to the wide range of opportunities on offer, specific technical skills and experience will vary depending on the specific role. However, in general, we are always looking for people who have a passion for delivering excellent customer service, and thrive on interaction with customers, both face-to-face and over the phone.
While experience is not always essential for our branch roles, you should demonstrate a good level of basic numeracy and literacy to perform basic arithmetic and accurately check and compare measurements and read/check alphanumeric codes.
Product knowledge is desirable, but we offer full training in this area. However, what is really important to us is that you are a confident communicator with the desire to deliver the highest level of service to our customers.
We know that having the right staff in the right place and at the right time will enable us to operate efficiently and improve the service we offer to our customers. To increase our workforce flexibility and ensure we grow and develop our employees, we multi-skill people, allowing them to perform in a number of different roles. We also offer a range of flexible working patterns, including part-time contracts and staggered start and finish times.
At Wolseley UK, we value and respect the diversity of our employees, promoting an inclusive working environment for the benefit of all our stakeholders.
Our diversity policy includes:
- Fair and equal treatment
- Promoting a supportive environment
- Encouragement of openness and two way feedback
Customers and Suppliers
- An inclusive approach to delivering services
- Customer and supplier diversity valued
- Customers and suppliers expected to value diversity
- A workforce reflective of communities we serve
- Recognition of causes important to employees
- Promotion of our diversity agenda