Branch

Supply Chain

Sales and Operations

Contact Centres

Head Office

The teams at our Contact Centres in Ripon, North Yorkshire; Marston Gate, Bedfordshire and Worcester, Worcestershire are responsible for processing customer orders, driving sales and delivering great service. They take care of our key account customers as well as promoting services to new customers.

Across the three sites, we employ more than 100 people in a variety of roles, ranging from Contact Centre Operatives and Customer Service Executives to Team leaders, Supervisors and Trainers. Together, they handle thousands of calls each week and millions of orders every year. If you're a confident communicator with a desire to deliver the highest level of customer service, one of those roles could be perfect for you.

If you enjoy learning through practical experience, in a customer focused environment, where no two days are the same, Wolseley UK could be the place for you. You need to have a strong work ethic, enjoy working as part of a team and, for management roles, the ability to lead and build a team through regular communication and great interpersonal skills.

In every area of the business, we're focused on the customer and determined to provide prompt and efficient service. We want employees who will take responsibility for themselves and their team and aren't afraid to take ownership of a project or initiative and to see it through to a successful conclusion. And of course, we expect all employees to live and breathe our RESPECT values

Due to the wide range of opportunities on offer, specific technical skills and experience will vary depending on the specific role. However, in general, we are always looking for people who have a passion for delivering excellent customer service, and thrive on interaction with customers, both face-to-face and over the phone.

While experience is not always essential for our branch roles, you should demonstrate a good level of basic numeracy and literacy to perform basic arithmetic and accurately check and compare measurements and read/check alphanumeric codes.

Product knowledge is desirable, but we offer full training in this area. However, what is really important to us is that you are a confident communicator with the desire to deliver the highest level of service to our customers.

We know that having the right staff in the right place and at the right time will enable us to operate efficiently and improve the service we offer to our customers. To increase our workforce flexibility and ensure we grow and develop our employees, we multi-skill people, allowing them to perform in a number of different roles. We also offer a range of flexible working patterns, including part-time contracts and staggered start and finish times.

At Wolseley UK, we value and respect the diversity of our employees, promoting an inclusive working environment for the benefit of all our stakeholders.

Our diversity policy includes:

Employees

  • Fair and equal treatment
  • Promoting a supportive environment
  • Encouragement of openness and two way feedback

Customers and Suppliers

  • An inclusive approach to delivering services
  • Customer and supplier diversity valued
  • Customers and suppliers expected to value diversity

Communities

  • A workforce reflective of communities we serve
  • Recognition of causes important to employees
  • Promotion of our diversity agenda